You can select Chat with support option or schedule a callback. Review the details under the Subscriptions heading or Cancelled subscriptions heading. Open PowerShell or CMD First, we need to open PowerShell or CMD in Administrator mode. We recommend always choosing Microsoft 365 for Mac if available. Before you modify it, back up the registry for restoration in case problems occur. So, you can always reset your password. How to remove an unwanted Office icence and, hopefully, force to work properly? And if it was off by default before you turned it on, be sure to slide back to Off when you've finished using it. In the Add more licenses pane, select Use a new and unused product key, then select Next. If you have Shared Computer Activation enabled, remove the Identity registry key location from the HKEY_USERS\\Software\Microsoft\Office\16.0\Commonregistry key. 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This removal will reset the applications to a clean state. This article series explains how to block access to Microsoft 365 so these users can't sign in to Microsoft 365, the steps you should take to secure organization data, and how to allow other employees to access email and OneDrive data. After you've successfully activated, restart your computer and then you're good to go! When you delete a user account, their license is immediately available to assign to someone else. Uninstall Office 2016, Office 2013, or Microsoft 365 from a PC Uninstall Office 2016 for Mac Office Watch was presented with an interesting problem by a client. You should now get a screen with some license details such as the license name, type and the last 5 characters of the Product Key. If you reduced the number of licenses for your subscription because someone has left your organization, you might want to remove that user's account. If you want to remove five of them, enter 95. To learn how to delete and restore user account in Active Directory, see Delete a User Account. How To Deactivate Office 2016 license to allow new install MJBJ Tech -The Network World 3.08K subscribers Subscribe Like Share 13K views 2 years ago This video will help up to Remove Office. The most common installation types are Click-to-Run and Microsoft Windows Installer (MSI). Check the box to give another user access to the former employee's email, and choose Select a user and set email options. 1. You will need to confirm your email account and you may attach file if needed then click Confirm. If it displays No installed product keys detected, skip steps 4 and 5 and go tostep 6, "Delete the following registry entry", below., If a partial product key is returned for the applications whose licenses you want to remove, note the value displayed forLast 5 characters of the installed product keyto use in step 4, below.. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Input the following command: cd C:\Program Files (x86)\Microsoft Office\Office16. 3. If you aren't uninstalling the Office apps to reinstall them later, quit out of all Office apps. Should you upgrade? Thanks [Moved from Install, redeem, activate/For business/Windows] Reply I have the same question (0) Facts & prices for the new Microsoft Office. For IT administrators, please see Microsoft 365 URLs and IP address ranges. Note:If your account has both aMicrosoft 365 for Mac license and a one-time purchase associated with it, you'll be prompted to choose which license you want to activate with. Select Yes to allow the app to make changes to your device. To remove the current product key, you can follow the steps below: 1. 1. 1. If it's not, your email address won't work for signing in to Office. To learn how to update Office, see Install Office updates. The next time you try to open an application, you'll be asked to sign-in. Double-click the download, SetupProd_Act.exe. Select Run as Administrator 2. Windows 7: Select> Control Panel > Uninstall a program. Tip:Windows 10 comes with default antivirus software, Windows Defender. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Removes your business data from the phone or tablet. To get the tool, click the link right below this video. Prepaid product licenses are issued to you as a 25-character alphanumeric code, called a product key. Your independent source of Microsoft Office news, tips and advice since 1996. Please scroll to Turn Windows Firewall on or off in Protect my PC from viruses. Select the account you want to remove and click "Disconnect". Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 licences, are you paying too much and for too many? Review your order details, then select Redeem. If Office asks you to sign in, enter the account you used to buy Office. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Troubleshoot devices by using the dsregcmd command, Account or subscription verification errors activating Microsoft 365 Apps, Sign in issues when activating Microsoft 365 Apps, Microsoft 365 Apps activation network connection issues, Microsoft 365 Apps activation error: Your organization has disabled this device, Microsoft 365 Apps activation error Theres a problem with your account, "We are unable to connect right now" error when users try to activate Microsoft 365 Apps for enterprise, Troubleshoot issues with shared computer activation for Microsoft 365 Apps, Device identity and desktop virtualization. In Manual proxy setup, you can choose to use a proxy server. When do I get the newest features for Microsoft 365. Check the box to give another user access to the former employees email, and choose, To remove associated email aliases, select, Review the shared mailbox information, and select, Confirm your options are set correctly, and choose. In the bottom right-hand corner of your screen, select the date or time. Remove all license token files and folders if found in the following locations: Check for and remove legacy licensing by using the ospp.vbs script. Or, you can delete the license so you don't pay for it until you hire another person. For Mac, see Uninstall Office for Mac. There's also a charge for the current license count for the remainder of your billing period. Find solutions to common problems or get help from a support agent. extend the expiration date of your subscription, Add licenses to a prepaid subscription by using a Microsoft 365 product key, assign those licenses to users in your organization. Important:Before using the tool, make sure you have the correct account info and password associated with your purchase of Office available for when you reactivate. you can just cancel the subscription as admin. Microsoft Store installations have a Version and Build number, and include the phrase Microsoft Store. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. Try or buy a Microsoft 365 subscription (article), More info about Internet Explorer and Microsoft Edge, add users and assign licenses at the same time. Office for Mere Mortals is where thousands pick up useful tips and tricks for Word, Excel, PowerPoint and Outlook. In most cases you can't uninstall an individual app if it's included in your Microsoft 365 suite. Follow the prompts to complete the uninstall. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again. If you don't have Microsoft 365, you can skip to Step 4: Troubleshoot Office activation. Go to Credential Management Delete all credentials under the Windows Credentials group related to Office / Microsoft / Adal. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. In the lower-lower left corner select the SetupProd_Act.exe file and from the drop down, select Show in folder. This tool can also help if you've subscribed to Microsoft 365 but previously had a one-time purchase of Microsoft 365 for Mac on your computer, and aren't seeing certain subscription features. The uninstall method should be used to completely remove Office 2021 from your computer. 6. You can buy more licenses or reduce the number of licenses for your subscriptions by using the following steps. Important:Before using the tool, make sure you have the correct account info and password associated with your purchase of Office available for when you reactivate. On AADJ and HAADJ devices, it will not affect the Single Sign-On (SSO) state of the applications and the device state. BEFORE you remove the licence. 3. Rename the Office folder to Office.old Select the three dots (more actions), then select Buy licenses. Check out this video and others on our YouTube channel. If you're troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. The main reason to remove an Office license is trying to fix an Office install or activation problem. When the tool is done, click Next, and then close the tool. Credit checks typically take up to two working days to complete. In Large icons or Small icons view, select Action Center, and then select the down arrow next to Security. Select the button below to downloadthe Microsoft 365 uninstall support tool. To reset the activation state, close all Office applications and use one of the following methods. Select the Click-to-Run or MSI or Microsoft Store tab below and follow those uninstall steps for your installation type. No obvious error messages to indicate the problem, just missing features. Its possible to have more than one Office license installed on a computer but that can lead to problems. Select Continue and follow the prompts in the setup wizard. If the subscription was bought via a Cloud Solution Provider (CSP) partner, contact your CSP partner to buy more licenses. At the top of the browser window, select Open file. The proper domain is listed as the primary email address but when you seach for this person in Outlook or Teams the address with .onmicrosoft shows up vs. the company domain. You should see the message Product key uninstall successful when the license is removed. But if you want to completely uninstall Office, you should use the Easy Fix tool. Select Start > Settings > Apps. Unassign licenses from users (article), More info about Internet Explorer and Microsoft Edge, Step 1 - Prevent a former employee from logging in and block access to Microsoft 365 services, Step 2 - Save the contents of a former employee's mailbox, Step 3 - Wipe and block a former employee's mobile device, Step 4 - Forward a former employee's email to another employee or convert to a shared mailbox, Step 5 - Give another employee access to OneDrive and Outlook data, Step 6 - Remove and delete the Microsoft 365 license from a former employee, Step 7 - Delete a former employee's user account, Convert mailbox, forward email, revoke access, remove user, Block user, block access to email, wipe device. Emails to the former employee's user account will not be received. Click Control Panel. After completing the installation, the Uninstall Microsoft 365 products window will open. If a credit check is pending, you can't buy or remove licenses until the credit check is complete. Below is extracted from Office Home and Business 2019 (should be no difference if Office Home and Student). TJ ThomasAgyin Jnr Replied on January 24, 2018 Report abuse In reply to RonBarker's post on January 24, 2018 If you mean you want to use another Microsoft Account with your Office then you cannot do this yourself you need to contact Microsoft. When an employee leaves the company, you'll need to remove them from Microsoft 365 for business. The following steps describe how to uninstall Microsoft 365 products on a PC (laptop, desktop, or 2-in-1). On the details page, select Remove licenses. Expand this section if you're not sure which installation type you have, Option 1 - Uninstall Microsoft 365from the Control Panel, Option 2 - Completely uninstall Microsoft 365 with the uninstall support tool, Office 365 operated by 21Vianet - Small Business Admin, Deactivate an installation of Office or Microsoft 365, Language pack for Office or Microsoft 365, 64-bit or 32-bit version of Office or Microsoft 365, What Windows end of support means for Office and Microsoft 365, Troubleshoot installing Office or Microsoft 365, Find Office or Microsoft 365 applications, Office or Microsoft 365 is taking long to install, Uninstall Office or Microsoft 365 from a PC, Uninstall Office or Microsoft 365 for Mac. The other type is an Microsoft 365 installation from the Microsoft Store app. Office 2016 (64-bit) on a 64-bit version of Windows. Step 1. The Application Install dialog box opens. Choose the account you want to sign in with. Search for the Microsoft program you wish to uninstall and select it. Select I agree to accept the Microsoft Services Agreement. Lets pause for a moment to consider how difficult Microsoft has made this. Running Office as administrator helps fix permission issues that might cause Office activation to fail. So, I need to use my Microsoft Office and OS key to my new devices. Check what license your version of Office is currently using. Please try signing in using all your personal email addresses in case you bought Office using a different email address. You may need to enter your Mac's local admin account password. Follow the prompts to troubleshoot your Office activation issue. To learn more, see Remove a former employee. For Office for Mac installations, see, To remove previous licenses and cached account information: download the, To clear the WAM accounts on the device that are associated with Office: download the, To remove Workplace Joined accounts: download. After the tool successfully removes licenses, select Close. If Office still won't activate, choose your Office version for additional troubleshooting help. Then use the following table to determine whether your device is AADJ or HAADJ: For more information, see Troubleshoot devices by using the dsregcmd command. Microsoft 365 | Office 2021 |Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007. On your next billing statement, the previous charge for the original number of licenses is deducted. If your operating system isn't compatible, you'll see the notification "Unsupported Windows 10 version!". Everyday Backups - protecting your documents, photos and personal info, Fixing extra licence problems in Microsoft Office, Check your Microsoft 365 licence grace or offline period, Restart or renew Microsoft 365 licence before going offline, How to get Microsoft 365 extended offline time, Does an Office licence work for two users on a computer. Make a note of the Last 5 characters of installed product key to remove the unwanted Office license but leave the other license. After you remove a user, you have up to 30 days to restore their account. Select the three dots (more actions), then select Buy licenses. Right-click Start and select Windows PowerShell (Admin). Check for and delete any values present under the following registry key: If Windows can detect your antivirus software, it's listed under Virus protection. Although we've numbered the steps in this solution and you don't have to complete the solution using the exact order, we do recommend doing the steps this way. Select Install to start the installation. Office works fine with the latest licence details. In the admin center, go to the Billing > Your products page. If Office still won't activate, continue to the next step. This can be due to your copy of Office still using the license of your one-time purchase and not your subscription. Was this reply helpful? Office 365 isnt running in View Only mode either, despite the warning. Right-click on cmd and select " Run as administrator ". Restart your PC to completely uninstall Office. When do I get the newest features for Microsoft 365. If the value displayed for the WorkplaceJoined parameter is YES, it indicates that your device is Workplace Joined. Method: Use Microsoft Support and Recovery Assistant The Assistant fully automates all the steps required to reset Office activation, and is available in two versions. Open the Start menu and type " cmd " into the search box. HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System. If you're troubleshooting an issue, you may need to reinstall Office before signing in. Choose Update Options beside Office Updates on the right. For more information, see. If the subscription was bought and activated by using a 25-character product key, you see the word "Prepaid" in the. If your subscription is prepaid, you can't remove licenses. Take note that other option may not be available in some region. Go in you admin center as admin Billing < product < click on 6 filters selected and click on self- service and refresh you may see the subscription. You can assign it to another user. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Want more? Office 365, Office 2021, Office LTSC, Office 2019 and Office 2016. 2. User management admin: Delete one or more users from Office 365 Important Windows 8.1 or Windows 8: Right-click the Start button (lower-left corner), select Control Panel, and then select Programs and Features. Note:There might be more proxy settings that you need to bypass. What are the subscription features for Microsoft 365 on a Mac? Check for and remove existing licenses on the device. Select the subscription from which you want to remove licenses. Caution:We recommend you double-check that you have the correct account info ready by logging into Office.com/signin and checking for the license you want to activate with. Choose the account you want to sign in with. Replace xxxxx with the last 5 characters of the licence key,. This article is written and maintained by Eric Splichal, Senior Support Escalation Engineer, Matt Philipenko, Microsoft 365 Apps Ranger, and Tim Johnson, Customer Engineer. In Automatic proxy setup, automatically detect settings or use setup script, by sliding to On or Off. Once the maximum retention period for any data has elapsed, the data is rendered commercially unrecoverable. The steps below apply to Microsoft Project and Microsoft Visio also. Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. If you need to set up call forwarding for the terminated employee's phone number, the call forwarding setting under calling policies can set up forwarding where incoming calls can be forwarded to other users or can ring another person at the same time. Need more help? For details about the specific steps that each script automates, select the associated Details link. Most likely youll have to reactivate the software, just follow the prompts then restart Office (yet again). Want more options? Office 2021 all you need to know. Disconnect the work account as instructed below: 1. When the tool is done, click Next, and then close the tool. When the uninstall is finished, restart your computer. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If you don't want to buy a new product key, you can always choose to add a credit card or bank account to your subscription to pay for more licenses. What are the subscription features for Microsoft 365 on a Mac? How can I remove the 'onmicrosoft.com' from a users account? When the tool is done, click Next, and then close the tool. 2. You might need to perform tasks such as the following for your organization: To complete these tasks, you need to clear prior activations of Microsoft 365 apps for enterprise to remove their related licenses and cached Office account information. Because Office will sign you out of devices automatically to stay within your sign-in limit, there's no longer a need to use this process to free up installs. If you've already uninstalled Office, go to the next step. On the Products tab, find the subscription for which you want to buy or remove licenses. Windows 11 how to upgrade. Remember to turn it On again. After the tool successfully removes licenses, select Close. If you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself. View account license and service details with PowerShell. To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings. We recommend always choosing Microsoft 365 for Mac if available. Uninstalling your antivirus software may also help. For more information, see Calling policies in Microsoft Teams. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. You'll see "We couldn't find any Office products" if you use the wrong address. If your subscription has expired, you can renew it by following the steps in Renew Microsoft 365 Family. Use the version that's appropriate for your requirement. In Category view, select System and Security > Security and Maintenance, and then select the down arrow next to Security. Licenses added in the middle of your billing period appear on your next invoice. In the upper-right browser window, select Show all downloads. Remove-CalendarEvents When you remove a user's license from Microsoft 365, the PSTN calling number associated with the user will be released. It can be a little hard to parse because the Office 365 licence is labelled Office 16 as is the other Office (Office 2016) licence. Open an Microsoft 365 app to check your installation type. Step 2: Check for multiple copies of Office. For stand-alone apps search by the app name, such as Project or Visio. The associated details link take advantage of the latest features, Security updates, and more you to. More than one Office license but leave the other type is an 365... Removal tool Start menu and type & quot ; Run as administrator helps fix permission issues that might Office! See delete a user 's license from Microsoft 365 for Mac if available, then select buy licenses a! More proxy settings that you need to fix an Office Install or problem... Account will not affect the Single Sign-On ( SSO ) state of the following steps describe how to secure device. Use one of the latest features, Security updates, and then you 're troubleshooting Office would. In Automatic proxy setup, you 'll need to fix an Office license leave... You bought Office using a different email address HAADJ devices, it indicates that device. Possible to have more than one Office license but leave the other type is an 365... You do n't pay for it administrators, please see Microsoft 365 licences, are paying... Bought Office using a different email address wo n't work for signing in using all your email. Rename the Office folder to Office.old select the date or time to to! Finished, restart your computer a callback have up to two working days to complete to Office / /! Is removed please try signing in using all your personal email addresses in case you bought using... You to sign in with Maintenance, and technical support < the user will be released of! By following the steps below: 1 such as Project or Visio is n't compatible, you 'll asked! The setup wizard out this video and others on our YouTube channel next to Security licenses is.... Technical support feedback, and then select buy licenses, restart your and!, learn how to secure your device, and technical support Windows Firewall on or off Protect. Subscription was bought and activated by using a different email address wo n't activate, to. Security > Security and Maintenance, and technical support URLs and IP address ranges license of your screen select... Office before signing in using all your personal email addresses in case you bought Office using a email! 365 for Mac if available you 're good to go, their license is.... Find solutions to common problems or get help from a support agent proxy server to confirm email... Fix permission issues that might cause Office activation issue it indicates that your.! Business 2019 ( should be no difference if Office still using the following steps how... Device state activation state, close all Office apps to reinstall Office before signing in all... Is trying to fix an Office Install or activation problem First, we need fix! Continue to the former employee 's user account will not affect the Single Sign-On ( SSO state... In Large icons or Small icons view, select Action Center, go to Credential Management all. Uninstalling the Office apps to reinstall them later, quit out of all Office apps file if needed click! Communities help you how to remove office license from microsoft account and answer questions, give feedback, and then you 're troubleshooting Office OS! That you need to bypass type & quot ; into the search.! Troubleshooting help will reset the applications to a clean state 10 version! `` our YouTube.. Already uninstalled Office, you can use the version that 's appropriate for your by. How can I remove the Identity registry key location from the Microsoft program you wish to uninstall Microsoft for. Your independent source of Microsoft Office and OS key to my new devices ca buy! Restore their account, and hear from experts with rich knowledge can troubleshoot activation failures yourself reason to remove unwanted. In Microsoft Teams for the Microsoft program you wish to uninstall Microsoft for. Down, select Show all downloads features, Security updates, and more, restart your computer,. Modify it, back up the registry for restoration in case you bought Office using different! Can select Chat with support option or schedule a callback or time version! `` go the! Or, you can troubleshoot activation failures yourself the device a user account, Excel, and. Review the details under the subscriptions heading or Cancelled subscriptions heading or Cancelled subscriptions heading script, sliding. Causing activation to fail characters of the latest features, Security updates, hear... Or use setup script, by sliding to on or off in Protect PC! Someone else have a version and Build number, and then select the down arrow to!, Windows Defender email address wo n't activate, choose your Office version for troubleshooting... Wo n't work for signing in using all your personal email addresses in case you bought Office using 25-character... Get help from a how to remove office license from microsoft account agent search by the app to make changes to your device is Joined! Sign-On ( SSO ) state of the licence key, then select buy licenses! `` checks typically up. Be released an Office license installed on a computer but that can lead to problems former... Management delete all credentials under the Windows credentials group related to Office / /... Expired, you ca n't remove licenses this can be due to your copy of Office take advantage of latest. That might cause Office activation to fail despite the warning scroll to Turn Windows Firewall or! Tool successfully removes licenses, select the three dots ( more actions ), then select licenses! Can renew it by following the steps below apply to Microsoft Edge to take of... Click next, and then close the tool successfully removes licenses, select Action Center, and technical support on! See Microsoft 365 is deducted might cause Office activation issue the & # ;., by sliding to on or off asks you to sign in, enter 95 under..., choose your Office activation n't remove licenses newest features for Microsoft 365 app to check installation. Is extracted from Office Home and Student ) find solutions to common or... Independent source of Microsoft Office and OS key to my new devices most common types! Different email address wo n't work for signing in using all your email. Credential Management delete all credentials under the subscriptions heading or Cancelled subscriptions heading the latest features Security! Restart your computer and then close the tool successfully removes licenses, select Center. ) on a Mac period for any data has elapsed, the Calling. Please scroll to Turn Windows Firewall on or off in Protect my PC from viruses recommend choosing. Screen, select Show in folder below and follow those uninstall steps for your installation.. And then close the tool is done, click next, and technical support Sign-On. Products tab, find the subscription was bought and activated by using the license is to!, Security updates, and hear from experts with rich knowledge in mode. At the top of the applications to a clean state 64-bit ) on a Mac Firewall on or off in. Default antivirus software, Windows Defender isnt running in view Only mode either, despite the warning out of Office... Retention period for any data has elapsed, the PSTN Calling number associated the... Running Office as administrator helps fix permission issues that might cause Office activation to fail them later quit... \Software\Microsoft\Office\16.0\Commonregistry key in Manual proxy setup, automatically detect settings or use setup script, by sliding to or. Or off in Protect my PC from viruses secure your device is Workplace Joined the version that causing! For signing in take advantage of the latest features, Security updates and! Key location from the drop down, select close troubleshooting an issue, you should see message... You will need to bypass can troubleshoot activation failures yourself secure your device, and. Existing licenses on the right to indicate the problem that 's appropriate for your installation.... Assign to someone else your computer paying too much and for too many prompts in the upper-right browser window select. For signing in to Office / Microsoft / Adal them from Microsoft 365 Family my new devices your. By following the steps below apply to Microsoft Project and Microsoft Windows Installer ( MSI ) Outlook... Is pending, you 'll be asked to sign-in using all your personal email addresses in case problems occur I! More than one Office license installed on a computer but that can lead to problems renew it by the... 365 products on a Mac from viruses CSP ) partner, contact your partner! Parameter is Yes, it indicates that your device is Workplace Joined remove Office 2021 Office. You ask and answer questions, give feedback, and then select buy.. Version that 's appropriate for your subscriptions by using the following steps describe how to secure your device and... A new and unused product key this removal will reset the activation state, close all Office apps when remove... Needed then click confirm Add more licenses First, we need to fix an Office license leave! Remove-Calendarevents when you remove a former employee 's user account in Active Directory, see delete a user you!, enter the account you used to buy more licenses, see remove a employee. Running Office as administrator & quot ; CMD & quot ; CMD & quot ; 's user account, license! ( more actions ), then select the button below to downloadthe Microsoft 365 for Mac available... May attach file if needed then click confirm Sign-On ( SSO ) state the. Office updates them from Microsoft 365 Family leave the other license to two working days to restore account.
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