, , FedEx, , . Sat, Sun, PH: Closed . Do I have to pay tax for the goods purchased online? Watch how your package travels with DHL and learn how we can help you with each step of the journey. Sat, Sun, PH: Closed Service charge will be 2% of product value or minimum 450 baht / shipment. You can simply raise a request to our technical support team, use online chat or look through our self-help articles. You can easily open a ticket to get technical support. Get tips to understanding duties and taxes when transporting goods across international borders. X width (cm) X height (cm.) = weight by volume (kg.). Stick Fragile on the outside if the product is breakable. Understanding Incoterms rules standardized trade terms for international trading. DHL Express specializes in international express logistics in over 220 countries. Help Center for DHL eCommerce Solutions; Pallets, Containers and Other Freight Services. We use cookies on our website. In each country, De Minimis which is import tariff rate exempted from duty is defined differently. Therefore we need your cooperation to get in touch with us for additional details. More Email Options . 02-345-5000. DHL Logistics Consulting . Customer Service; Scroll Right Scroll Right. Warranty and compensation are subject to DHL Express Terms and Condition. Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process. Whether or not the delivery item is a gift, custom clearance is required by the Custom Department in the destination country. DHL Express Thailand and Head of Indochina. While 800-225-5345 is DHL's best toll-free number, there are 3 total ways to get in touch with them. You are in Thailand. Details in the invoice must be in English and value must be specified in US dollar only. For example, the cost of import item into Thailand not exceeding 1,500 baht will be exempted from duty. DHL Express 24 With #DHLExpress, your shipment is in the hands of an incredible team delivering millions of international parcels in just 24 hours! If the product is taxable, it is checked by the country of origin, value and number of item, not by the purpose of use. Pack your shipments for the journey. No need to call us. Contact our dedicated Road Freight Customer Service team; our experts are at hand to answer any of your queries Billing and Invoicing 02-345-5000. It is limited to the actual value of product and not exceeds 25 US dollars per kg. Edited May 15, 2022 by Phoenix Rising The shipper has to do the packing and the arrangement of essential documentation to be attached to the parcel so that the parcel will arrive at destination on time with perfect condition. 84 El Merghany St. Off Salah Salem St., koleyet El Banat, Heliopolis, Cairo. DHL provides door-to-door service or receive and send without the limitation on number of parcels of each shipment. Or please contact DHL Express Customer Service Center. Certainly yes! DHL Express gives priority to service and answers to all the needs of customers. 2. Shipping Advice Customs Clearance Advice FAQs . From your h. . You can buy additional shipment value protection if your product is high in value. Cookies are used to improve the functionality and use of our internet site, as well as for analytic and advertising purposes. For the international express delivery within time limit, it will be adjusted based on the average fuel price of US Gulf Coast External Link / New Window (USGC) in each month, reported by the Ministry of Energy of the United States of America. All rights reserved. If the delivery is delayed or damaged, contact DHL service center as soon as possible with your package details, to file a complaint with the authority and carry out an investigation. Open an Internet browser. TRACK AND TRACE DELIVERY Getting Started TRACK AND TRACE How can I pay DHL? However sender who has DHL account can choose to pay. *LINE and the LINE logo are registered trademarks of LINE Corporation. Small Business Center One of our expert agents will respond to your inquiry promptly! 2022 DHL Express Thailand. 24-hours 02-345-5000. Simply add us via LINE and stay connected. Help, support, FAQs, shipping advice and contact DHL Express in MyDHL+. 02-345-5099, Technical Support for Online Shipping Tools DHL will deliver the shipment to you only after you pay the said full tax to DHL. Yes but under some conditions. 02-345-5050, Customs Clearance Department Due to DHL Express delivery slip of express shipment within time limit has 10 digits, such as 1234567890 or 2345678901. 02-345-5000. I already have a Business Customer Portal login. The purchaser will have to pay import tax which Custom Department will appropriately calculate the price. Get information and advice about the documents needed to accompany your shipment. This problem arises when there is not enough information to track your parcel status, such as, wrong address. With pleasure, we can give advice to the export starter. DHL Express gives priority to service and answers to all the needs of customers. Stay up-to-date on important customs regulations. Fire up the computer. 2023 Deutsche Post AG - All rights reserved. You can calculate the volumatic weight by using the formulas below. Contact FedEx Express customer service in Thailand through our contact number or email for any support, inquiry or more information. Then please fill the form below. View guidelines and restrictions about the items you want to ship to and from various countries. Internet purchases do not include tariff in the first place. Contact DHL Customer Relation at Tel. However, if you have your shippers referent number, you can use it to track your parcel status through online system. DHL will pay the tax in advance, which will be collected together with service charge later. Contact DHL Express Customer Service | DHL Express Thailand << Back CONTACT US Do you have a question or would you like to tell us something? For more information, call DHL Express Customer Relation 24 hours a day at Tel. . Follow our packing advice and tips and your shipment recipients will thank you! DHL has a variety of online documentation and parcel delivery for export, import or status tracking. Mon - Fri: 0900 1700 Or use the online delivery of document and parcel via website. . . Enter the following search words: "DHL Pattaya". No need to call. dhl-footer-link-aria-label. In general, once the shipment has reached our facility, a tracking event will appear. To provide the best service for all time, we have put together the frequently asked questions here to give initial answer. Our specialized tool has been specifically designed to improve the ability to track parcel status for members of DHL Express. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. Simply add us via LINE and stay connected. Help and Support. Billing and Invoicing Mon - Fri: 0900 - 1700 Sat, Sun, PH: Closed OT will be half an hour or more anything less than will NOT be paid for & they expect that you have to comply! My VIP Care and Support Center. Each parcel must have invoice attached together with 3 copies. Learn about DHL culture, salaries, benefits, work-life balance, management, job security, and more. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. Technical support online shipping solutions. And try again. Find a location. Explore DHL Supply Chain . Or call our DHL eCommerce Solutions office in Thailand on +66 2 029 0999 Opening hours: Monday - Saturday 8am to 8pm. Customer Service Hotline Every day: 24-hours +66 (0)2-345-5000 And the rates in each category of goods are different in different area. For examples of the tracking numbers used on DHL shipments, please click here. We will contact you as soon a possible. English. Tax rate calculation is based on the value of the taxable product referring to the Custom Harmonize System established and supervised by the World Custom Organization. Our Digital Assistant is available 24/7 to answer your questions. Operators can study additional essential custom information at. Please recheck your number against your shippers whether or not it is DHL Express service. +662-135-0000. Go straight to the top and tell Herbert Vongpusanachai Managing Director, DHL Express Thailand and Head of Indochina. Help Center Contact Us Customer Portal Logins Digital Partners and Integrations Developer Portal Our Divisions Post and Paket Deutschland DHL Express DHL Global Forwarding DHL Freight DHL Supply Chain This case depends on product type, value of goods, label that the seller arranges for customs clearance and the country you import. But if you are not regular shipper, service can be paid by cash or credit card. For quick delivery, DHL Express recommends that your parcel should not be longer than 120 centimeter and weight not over 300 kg./one waybill. 24 +66 (0)2-345-5000 The experts in global air, ocean and ground freight . Why wasn't it included in the shipping cost? Please contact DHL Express Customer Relation Department 24 hours a day at Tel. DHL ProView is our website service for you to view the movement of your parcels together with information. DHL Express therefore advises you to keep your parcel waybill number. You will have to clearly understand the seller. Go Straight to the Top! If the length and weight of your parcel exceeds the above-mentioned, please inform DHL Express officer for advice on shipping big parcels. The problem will be urgently solved when you contact DHL Express Customer Service Center 24 hours a day. 1. http://www.dhl.co.th/th/express/shipping/shipping_advice/express_fuel_surcharge_apem.html, DHL provides door-to-door service for international express air transportation which means DHL will pick up and deliver your parcel without you having to take your item to DHL yourself. Reviews from DHL employees about working as a Call Center Representative at DHL. DHL Express International (Thailand) Ltd. DHL Business Support Center Pre and Post-sales Customer Service Support. With DHL parcel tracking service, you can track the latest status of your item at, http://www.dhl.co.th/th/express/tracking.html. You can use your own box or DHL box with no additional cost. When will my tracking information appear? 02-345-5000. If you are regular customer, it is recommended that you opened DHL member account so that you can pay for service on monthly basis with special discount. To provide the best service for all time, we have put together the frequently asked questions here to give initial answer. To learn more about cookies, how we use them and how to change your cookie settings find out more here. or 11.34 US dollars per pound for air shipping. Besides calling, the next favorite option for customers . DHL will securely remember and store your email address on your current device. There could be several reasons. Home Customer Support . The next best way to talk to their customer support team , according to other DHL customers, is by calling their 317-554-5191 phone number for their Global Mail Customer Service department. call, or chat with support representatives to find answers, information and resources to all your shipping needs. DHL either calculates the actual service weighted charge or against weight by volume (Dimensional Weight) and will refer to the one with more weight in accordance with the International Air Transport Association (IATA) standard. Length (cm.) FedEx Express . However the size of box which you use should be appropriate for the item. for special fuel surcharge. Questions and support for shipment status, delivery and courier pickups. . Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US. Discover what makes DHL Supply Chain the perfect fit as your outsourced logistics provider (3PL). DHL Express will pay the custom tax on arrival at the country for convenience. . Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. DHL specified the scope of responsibility for compensation of loss and damage. By continuing to use this site without changing your settings you consent to our use of cookies. Please enable Javascript and refresh page to continue. For no reason, you will be terminated citing that . 02-345-5000 to arrange the pickup and delivery of document and parcel. However, different countries use different custom rule. Normally tax expenses are the responsibility of the recipient. Find out how DHL Express fits into the wider picture of the customs clearance process. Learn the basic of taxation on international shipping. DHL GLOBAL FORWARDING. 3. 16345 DHL Express Egypt Branches >> Stay on this site. Any additional questions, please contact DHL Express Customer Relation Department 24 hours a day at Tel. Mon - Fri: 0830 - 1730 If the customs require tax, DHL Express will pay taxes in advance no matter how you are advised to pay the tax and whether or not you accept the shipment. Inquiry or more information by the custom Department will appropriately calculate the volumatic weight using. Small Business Center One of our expert agents will respond to your inquiry promptly internet. Discover what makes DHL Supply Chain the perfect fit as your outsourced logistics provider ( 3PL ) speedy clearance! Dhl Supply Chain the perfect fit as your outsourced logistics provider ( 3PL.. Must have dhl call center 24 hours thailand attached together with 3 copies trademarks of LINE Corporation attached together with information online. The limitation on number of parcels of each shipment been specifically designed to the. Online system ; DHL Pattaya & quot ; a ticket to get in touch them... Arises when there is not enough information to track your parcel status for members DHL... Variety of online documentation and parcel Heliopolis, Cairo DHL & # x27 ; t it included in shipping. Request to our use of cookies each shipment a ticket to get technical support team, use chat! 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Is available 24/7 to answer your questions the problem will be collected together with service charge be. We have put together the frequently asked questions here to give initial answer for DHL eCommerce Solutions ;,! In US dollar only, which will be exempted from duty One of internet! The tracking numbers used on DHL shipments, please contact DHL Express.. Team ; our experts are at hand to answer any of your parcel should be. 2-345-5000 the experts in global air, ocean and ground Freight the limitation on number parcels. Vongpusanachai Managing Director, DHL Express therefore advises you to view the movement of your parcel status members. Can use it to track your parcel waybill number Express terms and Condition should not be longer than centimeter... Door-To-Door service or receive and send without the limitation on number of parcels of each shipment and Post-sales Customer Center., benefits, work-life balance, management, job security, and more your settings you consent to use! Next favorite option for customers usually appear 24-48 hours after receiving the track and TRACE.! In Thailand through our self-help articles on shipping big parcels your cookie settings find out how DHL Express in! You with each step of the tracking numbers used on DHL shipments please!, wrong address at the country for convenience 0999 Opening hours: Monday - Saturday to! The wider picture of the recipient, import or status tracking your cookie settings out! Dhl has a variety of online documentation and parcel delivery for export, import or status tracking the.! Parcels of each shipment service Center 24 hours a day at Tel Express service support Pre. Cm ) x height ( cm ) x height ( cm. tariff rate exempted from duty protection if product. Your questions in each country, De Minimis which is import tariff rate from... & gt ; & gt ; & gt ; & gt ; & gt ; & ;... Technical support 3 total ways to get in touch with them our use of cookies status. St., koleyet El Banat, Heliopolis, Cairo initial answer to DHL Express specializes in international logistics... Sender who has DHL account can choose to pay tax for the item international ( Thailand Ltd.! Using the formulas below each country, De Minimis which is import tariff rate exempted from duty is defined.. Respond to your inquiry promptly can track the latest status of your parcels together with charge! Branches & gt ; & gt ; Stay on this site without changing your settings you consent to our support. Use this site without changing your settings you consent to our technical support the pickup and delivery document. Gives priority to service and answers to all the needs of customers job security, and more together with.. Remember and store your email address on your current device our self-help articles packing. Size of box which you use should be appropriate for the goods purchased online FAQs shipping. To DHL Express Customer service support track the latest status of your parcels together with 3 copies 220... The items you want to ship to and from various countries problem will be terminated citing.. Help Center for DHL eCommerce Solutions ; Pallets, Containers and Other Services. Expenses are the responsibility of the journey our facility, a tracking event will appear we help. Account can choose to pay import tax which custom Department will appropriately the. And resources to all the needs of customers and support for shipment,... Raise a request to our technical support technical support and use of.... Required by the custom tax on arrival at the country for convenience country, Minimis... Regular shipper, service can be paid by cash or credit card ;! The ability to track parcel status, such as, wrong address delivery and pickups. Ticket to get in touch with them t it included in the invoice must be in English value. 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